Explanatory Guide to Dispute Resolution

Instruction for Satisfying Requirement-Complaints of Customers

Application for Complaining against Payment Card Transactions

Dear customers, your rights may be protected both through a court procedure and with the help of a financial ombudsman.

In case you have concerns, complaints and suggestions, you may turn to the following addresses of bank locations as well as make a record in the book of "Observations and Suggestions" available with any branch.

Head office:
"Areximbank-Gazprombank Group" Closed Joint-Stock Company
6-10 Northern ave., Yerevan, Republic of Armenia

Information desk: (374 10) 51-40-40,
Fax: (374 10) 51-40-60
E-mail address: client@areximbank.am

Branches

Attention

 The following information about "Areximbank-Gazprombank Group" CJSC may be available for everyone applying for them:

a. Information and copies of documents specified by articles 16, 65, 120 and 127 of the RA Law on Securities Market, as well as point 48 of Regulation 4/04 Prospectus and Issuer Reports.

b. Information and copies of documents specified by 3rd para, article 20 and 2 para article 43 of the RA Law on Banks and Banking,

You will be provided with information and copies of documents within three business days after applying for them, except for securities prospectuses which will be provided the next business day following the date of submission of such request. 

In order to obtain the mentioned information and copies of documents, you may turn to the Customer service unit.